At Vaportide, we want our customers to be able to buy easily and well. This applies to both regular orders and large orders at the same time. Our refund rules are clear and fair. They help us handle everything quickly and properly across Europe. Please read these rules carefully to know how we deal with refunds.

Canceling an order and right to a refund

We understand that sometimes you change your mind. If you want to stop your order, please let us know within 24 hours. If we have not yet prepared or shipped your order, you will get all your money back. If we are already working on your order or it has already been sent, other rules apply.

Requesting a refund after 24 hours

After 24 hours, your order is usually already being processed or on the way. Still, you can sometimes ask for a refund. This is only possible in special cases:

If your order has not yet been shipped, we can sometimes give back up to half your money because costs have already been made.
If the order has already been sent, we cannot give money back.

Refund after shipment

If your order has been sent and you have a tracking number, no refund is possible. We cannot stop or take back the shipment anymore. Therefore, look carefully at your order before you confirm it.

Damaged or broken products

At Vaportide, we only sell products from good brands like Al Fakher, Vapme, and Elf Box. But sometimes something can be broken. Then we do the following:

You must report the product is broken within 7 days.
We may ask for a photo of the broken product.
Then you get a new product or your money back.

Customs and insurance

We ensure all orders within Europe are insured during transport. If your order is held at customs and not released after a long time, you get your money back. We help you with customs issues, but delays caused by customs we cannot fix.

Wrong address information

You must fill in the correct address when you order. If the order returns to us because the address was wrong, you pay extra costs to have it sent again.

Refunds for wholesale and large orders

If you buy many products at once or through our wholesale service, different rules apply:

Large orders are usually not refundable once sent.
If there is a problem with quality or wrong products were sent, we look at your complaint and sometimes give a partial refund or exchange.
We check large orders carefully before shipping.
8. How to request a refund?

Follow these steps if you want your money back:

Send an email to vaportide@outlook.com or use the contact form on our website within the time mentioned above.
Give your order number and briefly explain the problem.
We will look at your request and respond within 3 to 5 working days.
At Vaportide, we provide good vapes in Europe. We ship fast and with insurance. We want you to be satisfied. If you have questions, contact us, we will help you.

By buying at Vaportide, you agree with these rules. We want everyone to be able to buy easily and without worries, whether for small or large orders.