Frequently Asked Questions.
Payment
Which payment methods do you accept?
Accept Visa & MasterCard. Select on payment page.
Why was my payment declined?
Payment may fail due to wrong details, low balance or bank issues. Please check or contact your bank.
How can I obtain an invoice?
Request invoice at checkout (sent by email). Contact us via WhatsApp.
Do you offer cash-on-delivery payment option?
No cash on delivery. Online payment required for all orders.
Is there an option to enter a discount code or gift card?
Discounts shown in cart. Purchase as needed.
Is payment secure?
Secure payment with encryption and regulated systems.
How can I receive an order confirmation after making a payment?
Email with order details sent after payment.
How can I request a refund?
Contact support with order details for refunds. Subject to return policy.
How can I view my order history after making a payment?
Log in to My Account to view orders and shipping status.
Shipping
What's the shipping policy?
UK – Local DPD Express ；
Europe – UPS Express/ DPD Express/ DHL ExpressUPS
Country lists of Europe DDP Method: Germany, Belgium, Luxembourg, Netherlands, Czech Republic, Poland, Croatia, Slovakia, Slovenia, Finland, Denmark, Sweden, Austria, France, Italy, Hungary, Bulgaria, Lithuania, Estonia, Latvia, Greece, Ireland, Portugal, Spain.
Shipments to European countries except UK will be cleared in Germany and shipped to other European countries from Germany.
Country
Shipping Method
Shipping Time
UK
Local DPD Express
7~12 Days
Germany
UPS/DPD/DHL Germany
8~15 Days
France
UPS/DPD/DHL Germany
10~15 Days
Belgium
UPS/DPD/DHL Germany
10~15 Days
Luxembourg
UPS/DPD/DHL Germany
10~15 Days
Netherlands
UPS/DPD/DHL Germany
10~15 Days
Czech Republic
UPS/DPD/DHL Germany
10~15 Days
Poland
UPS/DPD/DHL Germany
10~15 Days
Croatia
UPS/DPD/DHL Germany
10~15 Days
Slovakia
UPS/DPD/DHL Germany
10~15 Days
Slovenia
UPS/DPD/DHL Germany
10~15 Days
Finland
UPS/DPD/DHL Germany
10~15 Days
Denmark
UPS/DPD/DHL Germany
10~15 Days
Sweden
UPS/DPD/DHL Germany
10~15 Days
Austria
UPS/DPD/DHL Germany
10~15 Days
Italy
UPS/DPD/DHL Germany
10~15 Days
Hungary
UPS/DPD/DHL Germany
10~15 Days
Lithuania
UPS/DPD/DHL Germany
10~15 Days
Estonia
UPS/DPD/DHL Germany
10~15 Days
Latvia
UPS/DPD/DHL Germany
10~15 Days
Greece
UPS/DPD/DHL Germany
10~15 Days
Ireland
UPS/DPD/DHL Germany
10~15 Days
Portugal
UPS/DPD/DHL Germany
10~15 Days
Spain
UPS/DPD/DHL Germany
10~15 Days
Other countries: Customs clearance & duties required. Check tax with local customs. Business license may be needed.
How are shipping costs calculated?
Shipping cost based on weight, destination & method. Shown at checkout.
What should I do if my package is lost or delayed?
Contact us for lost or delayed parcels. We will assist you.
How can I track my order?
Track orders in Order History or via the link in your email.
Do I need to pay customs duties?
No duties normally. Possible charges for Canada & Denmark.
What is the estimated shipping time?
1-5 days for stocking, 7-15 days for shipping.
Security
How is the website's security arranged?
Data encryption + firewalls. Regular security checks.
How is my personal information protected?
Data protected, no third-party sharing. Used only for orders & support.
Is my payment information safe?
Secure & regulated payment system for data protection.
How do I make a strong password?
Mix letters, numbers & symbols. Avoid birthdays. Update password regularly.
How do I know if the website is real?
Check official URL & padlock icon for safety.
How do I report something suspicious?
Report unusual issues to support immediately.
Do you have something against fake emails or websites?
Anti-phishing protection for sites and emails.
Returns
I would like to change my ordered items. What should I do?
Edit order before 23:00 PDT (GMT-7). Email: info@vaportide.com
How do I return a product?
15-day return policy after receipt.
Unused, original tags & packaging. Proof of purchase required.
Email vaportide@outlook.com for returns. Approved requests get shipping labels. No unauthorised returns.